Fisher German
     
 

housekeeperDaily Housekeeper Required

We are looking for a highly motivated individual with an interest in the finer aspects of housekeeping (care of high quality textiles and valuables) as well as catering (baking, cooking, table culture) to join a dynamic team in a beautiful Georgian manor house and garden with outstanding facilities.

Candidates should have a sophisticated and structured approach together with high standards of work performance.

Approx. 40 hours per week. Very good remuneration. Non-resident post. East Worcestershire.

Please email your application with covering letter to yan.gittins@fishergerman.co.uk.
For all enquiries, contact 01905 453275.

www.FisherGerman.co.uk

   
 

Personality Profile Daily Housekeeper

We are looking for an energetic individual who takes pride in the finer aspects of housekeeping and who enjoys being part of a highly dynamic team where clearly defined responsibility and task profiles are assigned to each role.

Our housekeeper task profile differs slightly from other housekeeping roles in that there is a strong emphasis on textiles and food which also includes stock monitoring and the maintenance of kitchen, pantry, laundry, cupboards and wardrobes. Shopping and cleaning which traditionally are within the remit of a Housekeeper are carried out mainly by the House Manager and contract cleaners, respectively. The Housekeeper assists the House Manager in the running of the household and is expected to be observant at all times in order to identify problems and prevent damage to the house and its contents.

While the household is relatively quiet from the autumn to the spring, with the exception of the Christmas and Easter periods, there is a hub of activity from April to September, when the gardens are opened to visiting groups in order to raise funds for charity. The public interest is constantly growing, and the number of visits have tripled in two years to around 50 this year. The 2 hour garden visits are managed in a joint effort between all garden and household staff.

The Housekeeper is responsible for the catering element at the end of the visits which requires preparing and serving light lunches or afternoon teas for groups of 10 to 20 persons up to 4 times per week.

During the garden season, the household routines are adapted to create sufficient time for the preparation of food as well as the increased amount of laundry. Our garden visitors are generally very appreciative of the effort involved which makes the experience rewarding for the whole team. However, in order to be happy and successful, the Housekeeper needs to be able to adapt to the seasonal changes in task profile and workload. This requires self-organisation, efficiency, the ability to multitask and a good sense of humour.

All our employees are expected to work to a high standard and dedicate themselves fully to their duties and responsibilities. We support them in realising their professional potential by providing outstanding facilities and generous resources. As employers, we believe in a culture of mutual trust, loyalty and feedback, and engagement and effort will be recognised and rewarded.

 
 

A General

The Housekeeper assists the House Manager in the effective and efficient running of the household.

This concerns all aspects of housekeeping (as laid out below) and general duties including

  • answering the gate phones at all times
  • accepting deliveries and informing recipients of their arrival
  • receiving visitors
  • local shopping and errands
  • unlocking & locking of the kitchen porch doors
  • answering the telephone during absences of the House Manager including taking and forwarding of messages
  • supervising contract cleaners as well as general contractors during absences of the House Manager
  • watering two house plants as directed
  • assisting with the care of the dogs as required

Because of the significant seasonal differences in the work load caused by visitors and the opening of the gardens to group visits from April to September, working hours will be from 8.00 – 15.30 (October to March) and 8.00 – 16.30 (April to September). In addition, at the employer’s discretion, the housekeeper will be asked to take time off during quiet periods in lieu of occasional weekend, evening and holiday hours.

Because of the complexity of the housekeeper’s tasks and the intersection of the role with other staff, visitors and general household routines, it is essential to structure the daily and weekly work programme in the most efficient and effective way. Therefore, housekeeping routines are organised along a weekly schedule (see below) with fixed tasks and project periods. The work programme for each week will be agreed on the Friday of the preceding week.

B Laundry

The general care for expensive and delicate textiles is one of the main roles of the Housekeeper. This includes the washing and ironing of family laundry, table linen, curtains and bedding as well as the care for cushions and upholstery and the maintenance of all wardrobes, linen and bedding cupboards.

The Housekeeper will be initially instructed on existing systems and practices, and will then be expected to take full responsibility for organisation and execution in this area. This includes:

  • washing and drying of textiles using the correct treatments for the respective items
  • ironing (hand ironing and machine ironing)
  • weekly monitoring of laundry and cleaning stocks
  • cleaning/maintenance of all laundry appliances as per maintenance schedule
  • tidying/cleaning/organising of wardrobes, bedding and linen cupboards
  • keeping linen and clothing in good state of repair (buttons, tears, etc.)
  • preventing moth damages by diligent monitoring and regular changes of sachets
  • stripping and remaking of beds and changing towels for family and visitors
  • organising collection and delivery of dry cleaning items
  • bi-annual washing of all curtains

C Kitchen and Food

The Housekeeper is expected to keep the kitchen (cupboards, utensils and appliances) tidy and clean and to monitor the correct functioning of all equipment. The Housekeeper is also responsible for the maintenance of pantry, fridge and cellar stocks and the generation of weekly shopping lists for the House Manager.

During the summer months, the Housekeeper liaises closely with the gardeners regarding the harvesting of vegetables and fruit produced in the Kitchen Garden and orchard. The Housekeeper is responsible for the distribution of the harvested produce among residents and staff and participates in its processing.

The list of tasks includes:

  • keeping kitchen cupboards tidy, clean and organized
  • loading/unloading dishwasher, ensuring that both dishwashers are empty at the end of the working day
  • maintaining dishwasher (rinse aid, dishwasher cleaner, cleaning out filters)
  • sweeping kitchen floor (as required)
  • mopping kitchen floor (as required)
  • keeping surfaces, sink and appliances (fridges, freezers, oven, grill) clean
  • monitoring of all fridge, pantry and cellar stocks. Discard items which are out-of date and provide weekly shopping lists for House Manager.
  • informing the House Manager of potential faults of utensils or appliances as well as breakage
  • harvesting Kitchen Garden produce as required, distributing harvest & assisting with jam-making and canning

D Catering for Family and Guests

The Housekeeper prepares a continental breakfast for the family in the morning. Whenever guests are staying in the house, the Housekeeper is expected to prepare a light lunch. On Fridays, the Housekeeper bakes a cake for the weekend, upon request. Occasionally, the Housekeeper might be asked to prepare a light dinner for the family on their return from a journey.

The main catering aspect relates to groups (10 – 20 persons) visiting the garden between April and September. There is a maximum of four visits per week, and the Housekeeper will have the main responsibility for preparing a light savoury snack (morning visits) or tea & cake (afternoon visits) to be served in the Orangery. All food is home-made, preferably using seasonal produce from the garden.

In summary, the main catering tasks are:

  • preparing breakfast for the family
  • baking cakes for the weekend
  • setting breakfast and dinner tables
  • preparing refreshments for guests as required
  • Occasional preparation of evening meals and lunches
  • Preparing savoury or sweet refreshments for visiting garden groups from April to September
  • Lay and clear tables for garden visits

E Cleaning

All major cleaning is done by contract cleaners. The Housekeeper is responsible for the general tidying around the house (plumping of cushions, brushing off/vacuuming of soft furnishings, removal of dead flowers, etc.). In addition, on average, 1.5 days per week are dedicated to “top up cleaning”, which includes the following tasks:

Weekly

  • Wiping kitchen surfaces and appliances
  • Wiping laundry surfaces and appliances

As Required

  • Polishing silver & brass
  • Wiping skirting boards, door panels
  • Wiping inside of kitchen cupboards
  • Wiping inside of china & glass cupboards
  • Wiping shelving inside of pantry cupboards
  • Wiping shelving and inside of boot room cupboards
  • Cleaning washing machine and tumble dryer in stables
  • Teahouse (spring to autumn): Dusting, vacuuming, mopping floor, wiping surfaces
  • Wiping down of exercise equipment in gym
  • Wiping picture & mirror frames
  • Dusting banisters
  • polishing antique furniture with special product
  • wiping leather furniture with special product
  • polishing marble fireplaces with stone cleaner
  • wiping inside of bathroom cupboards
  • wiping inside of wardrobes and chests
  • Wiping freezers in kitchen and cellar

F Terms & Conditions

  • The position reports to the employer for the duration of the probation period and subsequently to the House Manager.
  • Working hours: 40 hours per week, from 8.00 till 15.30 (October – March) or form 8.00 till 16.30 (April – September), including one 30 min break.
  • Overtime will be compensated by Time off in Lieu.
  • Salary: The gross salary is £22,500 per annum.
  • The employee is entitled to 20 days of annual leave plus public holidays. Leave periods will be decided at the beginning of each calendar years and are at the employers’ discretion.
  • There will be a probationary period of six months with a notice period of 2 weeks. After that the notice period will be 12 weeks.

Housekeeping Routine April to September (8.00 - 16.30)

 

Monday

Tuesday

Wednesday

Thursday

Friday

08.00-08.30

Prepare Breakfast & empty dishwashers

08.30-09.00

Start washing family laundry

Bring up and put away dog towels & mats

Start folding family laundry

Strip beds, start washing

Change house towels. Start washing/tumble drying

09.00-09.30

Clear away breakfast & tidy kitchen

09.30-10.00

Top-up cleaning kitchen

Project

Finish folding and hand-iron family laundry

Change table linen, clean & polish napkin rings

Sort & clean fridges & pantry boxes  

10.00-10.30

Machine-iron

Put away groceries (deliery)

10.30-11.00

Bake if required

11.00-11.30

Harvest & distribute

Harvest & distribute

Harvest & distribute

11.30-12.00

12.00-12.30

Lunch Break

12.30-13.00

Wash & dry dogs' towels & mats in stables

Put away dry cleaning

Stock check fridge/pantry/laundry/cellar  

Put family laundry away, tidy clothes cupboards, check/change moth sachets

Put away groceries (shopping)

13.00-13.30

Sewing as required

Prepare shopping lists

Bring up cellar stocks

13.30-14.00

Tidy up after lunch, load dishwasher/s

14.00-14.30

Project

Project

Damp down machine ironing

Re-make beds

Put away dry cleaning

14.30-15.00

Project

Project

Laundry maintenance, put away towels & table linen

15.00-15.30

15.30-16.00

16.00-16.30

Empty dishwasher/lay dinner & breakfast table/plan breakfast


 


Housekeeping Routine October to March (8.00 - 15.30)

 

Monday

Tuesday

Wednesday

Thursday

Friday

08.00-08.30

Prepare Breakfast & empty dishwashers

08.30-09.00

Start washing family laundry

Bring up and put away dog towels & mats

Start folding family laundry

Strip beds, start washing

Change house towels. Start washing/tumble drying

09.00-09.30

Clear away breakfast & tidy kitchen

09.30-10.00

Top-up cleaning kitchen

Project

Finish folding and hand-iron family laundry

Change table linen, clean & polish napkin rings

Sort & clean fridges & pantry boxes  

10.00-10.30

Machine-iron

Put away groceries (delivery)    

10.30-11.00

Bake if required

11.00-11.30

Wash & dry dogs' towels & mats in stables

Stock check fridge/pantry/laundry/cellar  

Bring up cellar stocks

11.30-12.00

Prepare shopping lists

Put away dry cleaning

12.00-12.30

Lunch Break

12.30-13.00

Move dog towels to dryer

Put away dry cleaning

Damp down machine ironing

Re-make beds

Put away groceries (shopping)

13.00-13.30

Tidy up after lunch, load dishwasher/s

13.30-14.00

Project

Project

Project

Put family laundry away, tidy clothes cupboards, check/change moth sachets

Laundry maintenance, put away towels & table linen

14.00-14.30

14.30-15.00

15.00-15.30

Empty dishwasher/lay dinner & breakfast table/plan breakfast